Field Service Representative I
Company: Orion Talent
Location: Kansas City
Posted on: September 20, 2024
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Job Description:
Position Details:
Title: Field Service Representative I
Location: Kansas City, MO
Shift: Day shift
Compensation: $70k-80K
Benefits: Comprehensive Corporate Benefits Package (Medical,
Dental, PTO, 401K)
Travel: 75% overnight
Position Description:
Provides professional technical service and support on the
installation, inspection, repair, and preventive maintenance of
Patient Monitoring and Anesthesia products in accordance with
established company NA Service policies and procedures. Prioritizes
and schedules all customer onsite visits to maximize efficiency and
assure customer expectations are satisfied. Perform software
upgrades on some products. Maintains positive professional
communications with customers, regional team members, and the
technical support group.
--- Provides technical service support on the installations,
inspection, repair, and preventative maintenance of company
products for customers within their territory.
--- Continuously updates technical knowledge on all products and
new advances in the field of medical electronics through training
and personal study. Works with more senior reps in region to
enhance product knowledge.
--- Provides telephone support to customers, sales, and clinical
education staff. Maintains positive, professional communication
with customers, regional team members, and national technical
support group.
--- Documents all activities in accordance with company Service
Administrative and Quality system policies and procedures,
including and not limited to MDR and field corrections
--- Maintains all service contracts in accordance with company
service policies and procedures and actively pursues the renewal of
existing contracts. Identifies potential service contract
customers, provides contract quotations, and pursues the timely
closing of all new contract proposals.
--- Maintains loaner, test equipment, spare parts inventory,
company vehicle, and other company equipment and supplies in good
condition and working order. Maintains organized supplies and
inventory.
--- Provides technical support for Sales and Clinical Education
staff.
Requirements:
--- Minimum of an Associate of Science Degree or equivalent in
electronics with emphasis in instrumentation, and digital
circuitry
--- Prior field service experience or hospital biomed experience
preferred.
--- Must be on-call 24 hours a day, 7 days a week, including
holidays, and available for emergency service during off hours.
Keywords: Orion Talent, Blue Springs , Field Service Representative I, IT / Software / Systems , Kansas City, Missouri
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